I don't know the railway industry that well and I don't know whether it's gone through as many cycles as we have. Without looking for excuses, we're recruiting bilingual people as much as possible. We're managing to find more bilingual personnel among flight attendants and airport passenger agents. However, we haven't seen our figures stagnating because we're forced to lay people off very regularly in the airline industry. So we readjust our work force. There are temporary positions and that's why the ratio doesn't change. So we've decided to do training. Even though we've managed to put only six classes together per year, with 20 students per class, that means that 120 persons will be able to speak to customers in French with greater ease. We obviously won't drop the recruitment aspect.
On October 27th, 2009. See this statement in context.