I simply wanted to go back to this. Active officer and “Sorry, I don't speak French,” are the two departure points of the Air Canada course designed for its employees. The course is called, “Un moment s'il vous plaît.”
We read the Commissioner's report. They may not be on our bedside tables, but we definitely read them at the office. We take this very seriously. We see that the challenge is very great, but, one day at a time, we're managing to convince a number of employees, through that course, that they should do what's necessary to honour Canadians' rights.
Some employees haven't taken the course yet, but once our 10,000 employees have taken it, I dare hope you'll no longer see this kind of behaviour.