Good morning and welcome.
Everyone around the table is always surprised to see that sometimes, even in 2009, there are still failures, even though you've made a lot of effort. We've talked about complaints and other things. What bothers me is that you said you were having trouble finding bilingual people. There are at least one million francophones outside Quebec, across the country.
Are you doing a promotion with the linguistic minorities? In Manitoba, for example, are you advertising to recruit francophones, who are necessarily bilingual, since they live in anglophone environments, unlike the people who live in Quebec?