He was committed to this issue. We said there should perhaps be contraventions in the event the act is violated, as is done elsewhere. I don't know whether we'll have to wait for your next appearance or whether we can have you appear again to discuss this subject at greater length, but this is a problem that you must try to solve one way or another. There's also the recruitment issue.
I've been a member of the Official Languages Committee since 1998. A few years ago, we conducted a national tour and discovered that there were francophone communities across the country. I'm going to make some suggestions to you. Do you meet with the francophone associations in the regions? There's a big one in Edmonton. Through their network and the people they meet, these people can help you do promotion. In the case of Toronto, I don't have the figures in hand, but someone could bring them later.
It isn't necessary to talk just about Quebec. I talked about New Brunswick because I come from that region, but I know there are 250,000 francophones there. One of the problems, it seems, is that we don't speak English well enough. We Acadians mix up our words and say things like: “Prends le broom et ramasse la dust dans le corner.” That definitely wouldn't work at Air Canada, but, back home, we say that's bilingual.
There are a large number of francophones in Toronto. In British Columbia, we have to tip our hat to the Chinese community. These people come to Canada, and the first thing they want to do is learn the country's two official languages. They even complain that there aren't enough immersion schools. They're ready to say “Hello, how are you?” rather than “I don't speak French.” There are also francophones in Manitoba, in Saint-Boniface. I don't know how many there are in the Winnipeg region. We were surprised to see how many there were in Newfoundland as well.
It isn't up to us to tell you how to do your recruitment, but we can suggest some ideas. I don't know whether you already have something to propose to us, but I'm going to wait and see what you do concerning the card. You say that the number of complaints has declined since last year, but it's also since last year that the card has been in the enRoute magazine.