Thank you for that question and thank you for the opportunity to address the points that were raised by the ombudsman at the time.
When I spoke to this committee nearly two years ago, we were just starting. I had just taken command of the academy four months earlier. It was one of my two essential priorities. In the more than two years that I have been commanding the academy, I have visited Borden more than 12 times, nearly every other month. Every time, I request a report on progress in relation to the strategic plan that was developed at the time and that we are continuing to implement.
I'm going to ask the colonel to take a minute or two to explain to you what has happened.
We've made a lot of progress to ensure that people understand their language rights as soon as they arrive at their course, to ensure that there is a mechanism in place to receive complaints concerning bilingualism, to give priority to courses so that francophones don't wait a lot time to gain access to their courses.
Between plates 13 and 26 which I've submitted to you, there is a series of our achievements in the past two years, of which we are truly proud. We conducted surveys to determine how people perceived the efforts made. The results compared to the first poll originally conducted by the ombudsman are impressive. We're satisfied, but we want more; we want to achieve even more. I've taken what we did at Borden, the transformation plan, and I've transposed it to Saint-Jean. Elements of the plan were even taken by the director of official languages to determine which elements should be transposed within the Canadian Forces. We learned a number of lessons at Borden. It isn't perfect, but compared to the situation in the fall of 2006, we've made a lot of progress.