I do not doubt your sincerity; however, what we have been hearing is pretty disastrous. In fact, they will be appearing before the Committee. I am not saying that you are responsible, but I would like to know to what extent you or someone else can force the airport authorities to do more. It looks as though they don't want to, and that is offensive.
I have attended international summits. When we would arrive somewhere, our first impression was that we could not receive service in French. And, that impression remained, despite efforts made subsequently. Can someone tell the Vancouver Airport that enough is enough and that it will have to fulfill its obligations?