You say you offer your employees courses. Where is that? What is it? Do you offer them a lot of hours or is it just to provide them with an hour of courses, then to tell them that they're bilingual, that they can say “yes”, “no”, “toaster”, and that's it. That's not what I want. What kind of courses are you giving them? Can you describe them to us?
On November 19th, 2009. See this statement in context.