Good morning. This is very interesting, particularly since things are going very quickly for the Olympic Games. In light of what you've just told me, I hope no one will be rushed because that won't be any fun.
I'm a bit surprised that there is only one bilingual person per screening line. This is 2009 and everybody on the Standing Committee on Official Languages thinks it's very important that more than adequate service be offered in both official languages. It always surprises me to see that it is so difficult to find perfectly bilingual people in 2009. That being said, I know that everyone here is working very hard for service in French, when we talk about official languages. We often find it hard to get a response in French at certain airports.
We often talk about small airports that have less than one million passengers. I know that your agency recently conducted a survey to assess demand in both official languages at 71 small airports.
Can you give me any information on that survey? What changes do you intend to make in response to the results of that survey, especially at remote small airports? Often a “oui” and “non” are fine. However, when you ask for a coffee, they don't know that coffee and “café” are the same thing.