For us, active offer is part of the total approach to customer service. When we meet the screening officers, the contractors, we always tell them that, for people who are travelling through airports today, it's quite a stressful experience. One of the best ways to welcome a customer—because you're all being paid to be screened—is to say “Hello, Bonjour” with a smile. That relieves a little of the tension that may exist, particularly in the biggest airports. To my mind, active offer is important because it's not only an obligation, it's also a very good approach to customer service.
Do we focus more particularly on regions where we have to provide the service? Definitely. Do we have bilingual officers at other airports? Yes, but as I was telling you, our contracts are up for review right now. We're working on a call for tenders for 2010. The minimum requirements we referred to earlier, that is to say one bilingual employee per screening post, will be changed because that no longer bears any relation to the actual air traffic situation we're facing today.
I would like to change the contracts sooner, but processes have to be followed. I can guarantee you that, in the next call for tenders, the language requirements will be increased in the contracts.