I'll start by answering the first part of your question. You're referring to an individual and corporate performance of a service contractor, to compliance and to the oversight aspect. Incidents result in people not following normal operating procedures, as in the case that Mr. Nadeau mentioned. In that case, Mr. Nadeau clearly explained what our procedures are. These people have to refer the passenger to a bilingual colleague.
Will there be incidents in which our service does not meet expectations? As I told you, we've improved our performance from 88% to 94%. It's not over. We have to continue improving. Will we be perfect? We aim for perfection. I can't guarantee that we'll be perfect every day.
As for the possibility for a woman to be searched by a woman, we have planned for that. That's part of our policy. Not only can you be searched by a woman, but you must be searched by a woman. This is an obligation and it can be done in a private place, out of sight of other passengers. So this is a service that we offer and it is one of our normal operating procedures.