I mentioned our Operations Performance Oversight Program, which concerns 100 oversight officers. Unfortunately, I can't go back to 2007 because the program wasn't in effect at that time. It has been in effect for almost 16 months. Between May and October 2009, the rate of compliance with active offer and bilingual services increased, as a national average, from 88% to 94%. That means that we are not perfect. It may happen that there is no active offer at some point at an airport. However, we're really trying, through our observations, to constantly improve our performance. Vancouver is the best example. In recent months, the compliance rate has risen from 79% to 94%. Although that's not perfect, there are contractual obligations—
On November 19th, 2009. See this statement in context.