Good morning, madam and gentlemen.
Vancouver Airport is the second largest airport in Canada, after that of Toronto. So it's really a big airport at all times, not just during the Olympic or Paralympic Games. I understand that you're trying to make efforts. We realize that. We're not saying that you aren't making any efforts; we're trying to understand those you are making. Don't forget that, after the Olympic and Paralympic Games, they will attack us and tell us that you didn't do your job. I don't want to be following behind you. Today it's important that we understand each other clearly. We want this to be done. I want that. I'm a francophone, and I want this to be done. Money was handed over so that you could work toward success. However, the answers you're giving us scare me. I don't find this amusing at all.
Ms. Moore, we haven't heard a lot from you. It's true that you were hired only four weeks ago. I would like to know whether you believe in this or whether this is just a snow job. Do you really believe we'll be able to provide suitable service in French? Do you see the coming criticisms, before we've even started? What can you do?