Thank you, Mr. Chairman.
Good morning, madam, gentlemen. Thank you for being here with us today.
I am satisfied that the objective of all of you is to provide the best service since the eyes of the world will be on us during the Olympic Games. We are a bilingual country, and it will therefore be important to show that we really are bilingual.
Apart from the Olympic Games, I think it is very important for security purposes to maintain services in both official languages at our major airports.
I have a brief question for Mr. Lennox. You referred to courtesy telephones when there are no staff in place to respond in both official languages. How do you direct the person who needs assistance, if that person does not speak or understand the language?