Every time you go, you're probably served by a different employee. The turnover rate in that kind of place is 60%. This is a reality, not an excuse. During the Lunch and Learn sessions, we teach employees how good morning is said in French and what the phonetic version is. These are basic notions, but we're working with employees who, in a number of cases, speak neither English nor French.
On December 1st, 2009. See this statement in context.