It's for the long term. There is a requirement for our delegated directors, among others, who are our representatives when we aren't there, to speak both languages. When a passenger has a problem and asks to see the service manager, that manager must be bilingual or else he or she cannot be promoted. Our fire chiefs, our fire captains, our emergency services employees, our paramedics are all bilingual. Our volunteers are mostly bilingual and that is a long-term situation.
On December 1st, 2009. See this statement in context.