Yes. They already have some.
Part of their training is to ensure that they are able to discern what the issue is. If they're not able to deal with it, they can access the courtesy phone. I will tell you that their first reaction is not to direct someone to the phone but, because we have sufficient staff, to call one of their colleagues over to deal with it.
We are already looking at deployment of staff during the Olympic Games to make sure we maximize the number of bilingual staff.