I must say that I understand the frustration and I can appreciate it. Having grown up
in Quebec, I am an anglophone from Quebec, and that already means problems.
The issue for the airport authority in Toronto is to try to get to training first, as opposed to discipline. We've found that discipline is not as effective.
The other thing we're trying to deal with is our staff turnover, which is fairly quick. We're working with the Office of the Commissioner of Official Languages to do regular training programs for them in Toronto.
One of the problems--