So it's a model to follow. Thank you.
You also talked about will, and I'd like to go back to that subject.
When we asked the representatives of the departments to tell us why there weren't more bilingual employees at designated bilingual locations, they told us that it was hard to find staff. Do you think that's an acceptable response? Is that normal? Shouldn't those people be offered incentives? Are there deficiencies in the selection criteria or incentives?