I would say to you that there will still be complaints, but that should be an exception, not the norm.
Over the past 40 years, we have managed to accept that receiving 10,000 or 15,000 complaints is the norm. Let's just take the case of Air Canada, among others. There are a host of other examples. I can't tell you how many complaints I myself have filed in the past month.
Don't we have reasons to be indignant? That's what we're arguing.
As for the amendments to the act, in my view, if the government has to pay to comply with its own act, it's entirely logical for it to do so. It will be up to the government to bear the costs. This is an act passed by the government; we therefore expect it to comply with its own act, regardless of the party in power.