It's due to the regulations, the regulations made under the act. The 5% statistic, which is complex, does not take a number of factors into account. It is ultimately static, whereas the communities evolve. For those reasons, we believe the focus should be not just on the act, but on all the regulations related to the manner in which the act is implemented, and we should see together how to go about making it respond to the situation.
One model that works very well is Manitoba's. French-language services there are offered by the province, the federal government and the municipality in service centres where the communities are. It isn't the only model, but it's definitely one of the ones that should be explored.