That is always a concern. I would like to share with the committee a conversation I had with Lloyd McCoomb, CEO of the Greater Toronto Airports Authority. He told me that, as a result of all of these discussions, it had been decided to transfer the responsibility for official languages from the office responsible for government operations to the office responsible for customer experience. I believe that is a step forward. Airport officials understand that the active offer, the service in both languages, is an essential aspect of the customer's experience. It is not only about reporting to government: they must also improve the experience for travellers.
It is a step forward, and I hope that, given the pressure we have all brought to bear on these institutions, they will finally understand that they have an obligation to Canadians and that they cannot simply check off a box and hand in a report, to you, to us or to Canadian Heritage, pursuant to sections 41 and 42.
In the end, the public is the key priority. We are not only committed because of the importance of the events that will be held between February 12 and 28, 2010, but also because we want to improve the level of service within the system.