I believe there are two issues. There is contact with the volunteers, they are trying to develop a protocol for referral to a bilingual volunteer if the first point of contact is not bilingual. The first point of contact could also be representatives from other institutions, security personnel. We've already received a complaint regarding the hiring of security staff. We're investigating the matter therefore I cannot comment, but I can tell you that we've already received a complaint regarding the hiring of security staff.
There are people from CATSA and the CBSA with whom we have already discussed existing problems at the airport. So, it all depends on the strengths and weaknesses of the institutions who may be acting as first point of contact.
It is based on that that we decided to embark on our own awareness-raising campaign with federal institutions, telling them almost a year ago that they have specific obligations in terms of welcoming people to the Olympic Games. Some institutions have come forward. Parks Canada organized an impressive video on active offer. Other institutions were inspired by it to create their own.
One might ask why, 40 years after the passage of the Official Languages Act, this training method would not have been a natural reflex for these institutions, but if the legacy of the Olympic Games is in part that federal institutions now take measures so that the act may be understood by all employees, that would be considerable progress.