I could tell you some stories too, although they aren't as striking. I've never been offered a massage. What you're describing is cause for complaint. I recommend that you file a complaint with our commission, which can conduct an investigation. That's why we're here.
I would like to say something else very briefly, Mr. Chairman. One of the people you dealt with had no understanding of one of the basic concepts of the act, the concept of active offer. It is up to the public servant to offer the citizen the choice, not to the citizen to request it. That's also included in the act. It isn't a regulation or a policy or a directive; it's an act.