We have platforms that have not been renewed for more than five years. For example, our servers are on Windows 2000 and our platforms are no longer maintained by the industry. We have not evolved. In fact, our technology is obsolete.
More importantly, some of our systems were built by small independent companies and these systems are no longer maintained either. For example, in terms of our complaints system, there is only one individual who understands the system well enough in order to be able to repair it if it breaks down. This situation poses a significant risk to our organization. Furthermore, it prevents us from fulfilling the role that we are supposed to play for institutions, that is our role to influence or our ability to integrate information in order to truly understand the situation in various institutions, for example.