Perhaps we should look into how much more authority we could give you for you to be able to act.
That being said, 800 complaints isn't a lot. I'm sure that you have received more than that, especially since the Olympic Games. I don't know how you can manage all that.
Furthermore, your budget has not been increased this year if I have understood correctly; our own members' budgets have not been increased either. So you will have to include your staff's salary increases in your current budget. How much does that represent, do you have any idea?