I think you've put your finger on the problem we've been seeing in other aspects of government, which say that official languages are the responsibility of Canadian Heritage, not theirs, whereas it should instead be integrated into the operation of government. So from the moment a problem concerns the other official language, people tend to say that it's not their responsibility, but rather that of Canadian Heritage. It's a real challenge to integrate the use of the two languages, to serve citizens in both languages, without people saying that it's not a particular group that should serve citizens, but another group.
That's why I often say we must make it so that linguistic duality is perceived as a value within the public service, even for people who aren't bilingual themselves. I'm going to take this opportunity to emphasize the importance of the DVD created by Parks Canada concerning active offer, which very clearly explains that employees have an obligation to actively offer service to citizens, even if they are not bilingual themselves.