May I continue?
So, Air Canada is an entity which is subject to the Official Languages Act. Ms. Glover was saying that there were concerns because of the possibility that Air Canada might be forced to provide complaint or compliment forms—but nothing is being done for the moment. However, it should be pointed out that section 10 of the Official Languages Act clearly states that Air Canada must offer bilingual services in Canada's main airports, including those located in and around Ottawa, and also on flights between Montreal and Moncton—which do not exist—and elsewhere in New Brunswick—which do not exist, either. That's my background. I have a lot of concerns, because this does not apply at all to New Brunswick, and that is unfortunate.
Something else concerns me as well. The complaint form has been in existence for several years now. It already exists. I imagine that, since Air Canada has already provided the complaint form in the past, it is not worried. We don't know of any correspondence addressed to Air Canada which states that there is dissatisfaction with the fact that there is a complaint form. Air Canada created the complaint form, which is not a complaint and compliment form.
There is basically something lacking as far as the amendment is concerned. I am a lawyer. I'm sorry about that, but I am a lawyer. When a lawyer pleads in court, when he pleads a case concerning human rights before a commission, it never revolves around a compliment form. You don't appear before a judge to make your case against the defendant, to pursue litigation, by beginning to say that you would like to compliment the opposing party. You do not tell the court that you want to make a complaint, but that you also have good things to say.
In English, to make it clear, the reason the official languages commissioner exists is to ensure that the Official Languages Act is being followed. Like all complaints, like all disturbances, like all claims people have, that is usually the result of complaints, not compliments. It seems ridiculous to me that you would want to add compliments to a complaint form for a body that exists to address grievances and complaints. The official languages commissioner will take care of the good points about Air Canada, which Madam O'Neill-Gordon, Madam Wong, Mr. Weston, and the others have made. We're not anti-Air Canada on the level of their service. They will get that feedback. The official languages commissioner will do investigations, and I would imagine these will be very full investigations that say, by and large, Air Canada does a very good job in delivering its services in compliance with the Official Languages Act.
But in order to ensure their obligations, you have to have a complaint form, because it is a process and it is a commission, and like all other commissions, it is what is going wrong under the law that provides an obligation on its part. This isn't the Better Business Bureau. This isn't a Zagat survey. This isn't Expedia, rating the best hotels or the best airlines in the world. This is very serious. The issue of compliance with the Official Languages Act is very serious and therefore ought to be driven by what Air Canada has already provided, a complaint form.
That's my comment.