I would like to talk about my amendment to the motion once again, because I feel it is very important. Indeed, when I requested a "friendly amendment", I did so in an effort to take some initiative. We must not always focus on the bad; we must also look at the good. Perhaps Air Canada could become, in what I hope is the not too distant future, a pillar that finally understands what customer service is all about. That was my purpose.
Having myself worked in customer service my entire life before coming here as a member of Parliament, I think that it is very important for everybody to receive this type of comment, be it negative or positive. This helps balance things, focusing on shortcomings and suggesting corrective measures. It is much easier to take corrective action in this manner.
I will reread the motion with the proposed amendment I made earlier:
That the Standing Committee on Official Languages invite Air Canada to once again place a prescribed complaint form for both positive and negative comments pertaining to services in both official languages in the front seat pocket of all its aircraft, with prepaid postage and addressed to the Office of the Commissioner of Official Languages.
I feel it is important that this motion include these two aspects. Hence we can ensure that we are not simply putting out a report but that we are now able to provide Air Canada with tools so that it can improve.