I was saying this earlier on, but now I can speak to it. I find this quite brilliant that we would have a comment form that was addressed not only to the Office of the Commissioner of Official Languages, but also to Air Canada, because both parties could have frank and open discussions, at some point in time, even though there may already be discussions underway between them.
However, it is very important that both parties have access to the same comments. If there are negative comments made to Air Canada, the Commissioner of Official Languages should be informed of them at the same time as Air Canada. In that way, neither party could claim that they had not received the complaints or comments, either positive or negative.
It is very important that the commissioner work alongside Air Canada, and that at the same time, he be aware of the issues. We met with representatives from Air Canada and from the commissioner's office at different times, and often they seemed not to have received the same complaints or comments, or the comments were not referred to the Office of the Commissioner of Official Languages or vice versa.
Therefore, it is very important that the Commissioner of Official Languages and Air Canada both have access to the same comments, whether they be positive or negative.