Mr. Chair, that is partly why we included this analysis grid with the five factors and why we are conducting a study on leadership and the language of the workplace that we will be publishing next year. It is true that some institutions perform better than others and some do not understand their obligations as well as others. So we are trying to describe the tools available, what others are doing, and what has worked. It is true that, in the boxes and notes, we have given less thought to the success stories that go along with the report cards, grades, problems, challenges and failures in the report.
On November 4th, 2010. See this statement in context.