Thank you, Mr. Chair.
I would like to go back to the issue of complaints. I agree with you that a number of factors can have an impact on this issue. An employee who complains about the same thing every year will finally stop complaining if the matter is not resolved. However, the complaint still reflects the situation.
When you do your audits, when you receive complaints, I would assume that you forward them to the appropriate services and institutions. Have the people who receive these complaints from you established a process to deal with where the complaints come from and how to resolve them? In other words, have they established a system that enables us to analyze complaints of that kind, determine which corrective steps are required, take measurable steps, implement solutions and then measure results? Has that been done? If you want to rectify a problem, a process like that needs to be in place.