The areas requiring improvement are as follows: we need to develop mechanisms to promote a better understanding of the service to the public--that's under part IV--and to evaluate the needs for official languages minorities communities. That's under part VII.
We also need to develop a results-based action plan for official languages minority communities under part VII. We need to develop tools and procedures to be able to gauge the impact of major decisions--that is, adding, eliminating, or changing policies or programs on official minority language communities. That's under part VII. For example, when the PromArt program was eliminated in the past, we did not do that, and it's something we need to address.
Under part VII we also need to develop a multi-year action plan to engage with official language communities in order to determine the methods of consultation and to address their needs.
An active offer was made only 56% of the time in person and 69% of the time by telephone at offices contacted by officials of the Office of the Commissioner of Official Languages. According to the 2008 public service employee survey, only 57% of our francophone employees felt free to write in the language of their choice, and only 67%--