First of all, I want to thank you for bringing those cases to our attention, because it's when we get this kind of feedback that we can take corrective action.
In response to the questions you raised during Mr. Fraser's appearance in November, we obviously brought this to the attention of our head of mission in Bogotá, and she told us the mission had already undertaken some corrective actions. First of all, the main receptionist is fluent in both French and English. Replacements who are not fluent in French have been instructed to refer callers and visitors to a French-speaking colleague immediately. A glossary of French terms and phrases has been provided to all the employees working at the reception, including those who might be acting as replacements during the break. That's often something that comes us, that we have people who are trained—