I'm going to submit this information to our colleagues at Citizenship and Immigration Canada.
All our LES staff, our locally engaged consular staff, are already bilingual in French and English. Our local staff serving the immigration program should have the same kinds of direction that other staff receive, so this is something we will follow up.
The immigration and visa section in Bogotá serves a predominantly Colombian clientele, a Spanish-speaking clientele. There are formal procedures in place to ensure that any of the callers or visitors who want to be served in French are transferred to a French-speaking employee immediately. There are several locally engaged staff who are fluent in French, as well as the Canada-based officers.
Again, we'll bring this back to the attention of our colleague.
I'm talking here about our head of mission in Bogota. I'm sure she will be very concerned about this problem and will want to draw our employees' attention to the importance of providing Canadians with service in both official languages.