Perhaps I could give another example from my own personal experience.
First of all, all local employees have the opportunity to study both official languages through the program I mentioned in my opening remarks. Second, most missions will offer language classes to employees who do not speak the other official language.
I'll again draw on my own experience. In Shanghai we had engaged the services of the spouse of one of our Canada-based staff, a francophone, to come in and give classes. These were formal classes. Employees were encouraged to register for them, and they were very happy and enthusiastic to do so. It was very encouraging to see their level of enthusiasm. They wished to be able to provide better services to the public.