Thank you, Mr. Chairman. Thanks as well to all the witnesses. Mr. Portelance, I congratulate you on your appointment as president of the Canada Border Services Agency.
My questions will be along the same lines as those of my colleague Mrs. Zarac. Earlier she asked some questions about southern Ontario. I note in the commissioner's report: "...the Office of the Commissioner notes that there have been issues at the Canada Border Services Agency's southern Ontario crossings for years, in part because the agency has not developed a formal action plan to improve the quality of its French-language services in this region."
Mr. Portelance, you said in your speech that you have an action plan. On page 15 of his report, the commissioner notes another concern. He says: "...the Agency has not set up oversight or follow-up mechanisms in order to evaluate the official languages performance at each border crossing."
I have two questions. What oversight or follow-up mechanisms are you putting in place to enable you to assess the official languages performance of each border crossing? Can you give us some details on your action plan?