Perfect.
You said you were a member of the public service renewal committee. I would like to raise two points on that subject. Is the emphasis placed on bilingualism at the time of hiring? I think that's important.
In his report, the commissioner often comes back to the desire to do something. In my opinion, if you want to ensure that bilingual services are offered, you have to send the message—before hiring—that the agency wants to hire bilingual people. I can understand that that's difficult in certain cases, except that training can be given.
It seems to me that it's nevertheless an environment where the vocabulary is constantly the same. So even if the individual isn't completely bilingual, he or she could meet the requirements of the job by taking adequate training. Do your non-bilingual employees regularly receive... They shouldn't be given the choice.
I read that they will have access to training if they request it. Shouldn't that be part of a detailed plan for your employees?