Mr. Chairman, I believe I understand the question as to why the mechanism is being applied today, but not previously. I would say very seriously to you that it's not as though the agency wasn't paying attention to official languages. The complaints that come from the Commissioner of Official Languages are handled seriously. They're discussed on the human resources committee. At headquarters, we have an internal team of seven persons whose sole duty is to manage the official languages program. Recruitment is done in both official languages. I would say that 5,000 of our officers assigned to border services have received training in the past two years to familiarize them with their obligations. We distribute kits to all border crossings. A serious job was being done and has always been done with regard to official languages. I wouldn't want to leave you with the impression that we've decided to focus on the issue suddenly as a result of our poor mark. As president, I can tell you that, among the 87 million travellers every year, there are some very positive experiences and some that are unacceptable.
On December 7th, 2010. See this statement in context.