If you're talking about active offer and official languages obligations, people are trained at the initial training point. They know that this is an obligation.
There are two factors. First, we have to recruit people. I'm going to cite an example. Recruiting francophones and transferring them to a place like Windsor... Windsor isn't a bilingual region. So, to meet service obligations, francophones who go to work in Windsor don't necessarily have a right to work in the language of their choice. Sometimes it's easy to say that we're going to recruit bilingual people who will be working in Lansdowne, Windsor or Toronto, but those aren't bilingual regions. Consequently, those people aren't necessarily interested.
As to the question whether a certain base can be taught, I would say that we could say yes, but the work of a border services officer is interview work. The officer must be able to have quite a full conversation. As for administration of the Immigration Act, particularly the eligibility component, most Canadians definitely believe that boils down to a few quite simple questions to determine what individuals are bringing with them and so on. However, in the context of a fairly serious interview, there is the contact with the person. So the officer cannot be limited to a few sentences. Either people can do their job or they can't.
To answer your question, I would say that, in the action plan, we will definitely be examining the issue of training in Rigaud to determine whether we can increase not only the knowledge, but also the capacity to function.