You're right. Some of the complaints we receive are forwarded to the Commissioner of Official Languages, while others come directly to us internally. So we already have a complaint handling system. Most of the complaints are more related to more overall service.
In January and February, we will step up our efforts to address the handling of complaints, especially so we can distinguish among the various types of complaints. There was a challenge: we knew the number of complaints we were receiving, but no distinction was being drawn among the various subjects. We will identify the various subjects of complaints and clearly identify those related to official languages. We will especially do a better job of sorting and ensure better reporting so that we can try to determine where we have more problems that are more serious than others. With 1,200 service points and 120 border crossings, we don't have the same problems everywhere. Our objective is really to focus on the places presenting us with the biggest challenges.