Then I'm going to ask you a question about active offer. Let's say a citizen has to do business with your department at one level or another. Only 48% of your employees are able to provide active offer, that is one employee in two. I find that mark poor. One employee in two is not high.
You can tell me that's their right, but it's also their obligation to be able to respond in the citizen's language. If they can't do so personally, they have to refer them—not three months later or with the RCMP's handcuffs on their wrists, as we have seen—to services offering the language of their choice.
What are you doing to enable citizens doing business with the Department of Public Security to do so safely?