Did they take the lady's horse because they didn't understand her? That's quite sad. Every time you go through customs when you come back from another country, you almost wonder whether you're going to be able to get back into your own country. That has a curious effect. I was in Chile last week, but I was less afraid when I arrived there than when I came back to Canada. That's funny, isn't it? Here I'm talking about my own country. Entering France seems easy as anything to me. It's in some of those countries that the problems are normally the most serious. And yet because a person doesn't speak English in our bilingual country, she is served in that manner. As Mr. Nadeau said, you arrive at customs and, if you speak French, they stare at you and you're immediately shoved aside because you didn't speak English. Even before getting to that stage, you wonder whether you're going to get back into your country. That 's the kind of service that's offered to our citizens? That's a shame! It's truly shameful!
I congratulate the Commissioner of Official Languages. Since he's given you a mark that leaves something to be desired, you've allegedly put an entire mechanism in motion. Why wasn't that mechanism established two, three or four years ago?