Evidence of meeting #38 for Official Languages in the 40th Parliament, 3rd Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was bilingual.
A recording is available from Parliament.
Assistant Deputy Minister, Operations, Department of Citizenship and Immigration
Yes. According to the study, they did not get an answer because they were not able to speak to someone. However, when they asked for service in English, they—
Assistant Deputy Minister, Operations, Department of Citizenship and Immigration
I know. That is why we will continue doing research.
Liberal
Lise Zarac Liberal LaSalle—Émard, QC
According to the report, citizens did not receive a response in their language.
Assistant Deputy Minister, Operations, Department of Citizenship and Immigration
Yes.
Liberal
Lise Zarac Liberal LaSalle—Émard, QC
This situation needs to be clarified. I wonder if you could appear before this committee again in the future to give us a response and tell us exactly what you find.
Liberal
Liberal
Liberal
Liberal
Deputy Minister, Department of Citizenship and Immigration
Yes, that's right. This year, we are developing a new plan for the next three years.
Liberal
Lise Zarac Liberal LaSalle—Émard, QC
Has it been developed? The last one expired several months ago.
Liberal
Deputy Minister, Department of Citizenship and Immigration
By the end of the year, in February or March.
Liberal
Lise Zarac Liberal LaSalle—Émard, QC
When it is done, could you provide a copy of it to the committee?
Liberal
Lise Zarac Liberal LaSalle—Émard, QC
Thank you.
You said that six complaints had been resolved. They had to do with citizenship ceremonies.