Okay. I am looking at the reasons you gave and I would like to come back to the table that indicates the 29% rating. The paragraph explaining the rating is on page 10 of the commissioner's report. It states:
Citizenship and Immigration Canada obtained a much lower score in this area than the other 15 institutions. The department answered less than one third of all calls from English-speaking Quebecers and French-speaking Canadians in other provinces in the official language of their choice.
It does not say that callers did not receive a response; it says that they did not receive a response in the official language of their choice. Is that how you understand it?