I know, because we also get calls. Who do people turn to when they cannot reach you? Their MP. I can tell you that in my riding, the service is not meeting people's needs. There is work that is not being done. Many improvements need to be made. We are acting as a go-between in terms of immigration. In a way, I find that totally unacceptable. It is your job, not ours, to do this work.
I have a question for you about your relationship with the embassies. I do not know whether this is your responsibility or Foreign Affairs', but people have the same problem with the embassies. They cannot get services in both official languages. It is a serious problem.
Do you work as a team or are you completely separate?