No, it is not perfect; it is far from perfect. There is a great deal of work to be done. We work with people who apply to immigrate in Quebec or Canada, and we are really the go-between because the employees cannot answer these people in French. They are trying to come here and they have documents to fill out. Quite often, these documents are not available in their language. They cannot even be interviewed in their own language. So their applications are often denied because they do not understand well enough. They are not served in their language, so they answer as best they can. That is where we come in.
On December 14th, 2010. See this statement in context.