Yes, thank you.
I can identify a number of things that I think have been important. Part of what we've worked hard to do in Citizenship and Immigration is to recruit a very diverse workforce. That has been very important for us, and it includes a strong francophone representation in our workforce.
We've located our national call centre in Montreal, which is a very good population to draw from in terms of bilingualism. The staff there are very strongly bilingual, so that was a good place to locate a national call centre. That's been important for us.
Beyond that, we've identified people to champion specific initiatives—and Mr. Linklater is doing that with the francophone minority communities. We undertook special efforts, when the results came out with respect to anglophones in Quebec, to establish some special initiatives there. One example, which has been quoted in some reports, is the use of a buddy system to team people up with a supervisor or a colleague who works in the other language to allow them a better opportunity to practice their language skills.