I'd like to begin by briefly describing the context of our activities. Passport Canada provides a transactional service. We see our clients once every five years, or once every ten years, in the case of clients whose passport is valid for that length of time. As I mentioned to Mr. Bélanger, I met with the Assistant Commissioner of Official Languages to see how this could be resolved. I also discussed it with the Network of Officials Languages Champions to find out about best practices. We got our regional directors involved. Indeed, our communities are in the regions. We also considered forming a committee within the organization to handle issues related to diversity, official languages and employment equity, with a view to implementing integrated approaches.
On February 1st, 2011. See this statement in context.