We offer bilingual services through our website and call centres. In our bilingual offices, there is always a Q-Matic system which, as I mentioned in my opening statement, allows the applicant to be directed to a counter providing services in the language of his or her choice. All of that is in place. In terms of telephone services, staff in our offices help each other. We use a cost-recovery system and try, insofar as possible, to provide that service to all Canadians.
On February 1st, 2011. See this statement in context.