In terms of client services, I prepared a report, just as my predecessor did. We did improve service. We reviewed the comments made by the Commissioner of Official Languages and prepared an action plan that covers a three-year period. It will help us to formalize and consolidate what we were already doing.
In my discussion with the Assistant Commissioner of Official Languages, she said that it was clear that what we're doing in the area of official languages was intuitive, because otherwise, our performance would not have been what it was. However, it is important to put some structure around it. And that is what we did. Measures will be incorporated into our performance agreements. Every quarter, at the executive committee level, we will be reviewing what can be done to improve our performance.